Terms & Conditions

1. General

These Terms & Conditions apply to all cleaning services provided by C&E Ocean Breeze ("we", "us", "our") to customers ("you", "your").

By booking our services, you confirm that you have read and agreed to these Terms & Conditions.

We reserve the right to update these Terms & Conditions where necessary. The latest version will be available on our website.

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2. Cleaning Services

We provide a range of domestic and commercial cleaning services, including:

• Regular weekly and fortnightly cleaning

• One-off cleaning

• Deep cleaning

• End of tenancy cleaning

• Commercial cleaning

• Builder and new build cleaning

 

The exact services included will depend on the cleaning service booked and any requirements agreed with you before the appointment.

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3. Quotes & Pricing

Quotes are based on the information provided by the customer regarding the property, its size, condition and the services required.

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If the condition or size of a property differs significantly from the information provided when the booking was made, we reserve the right to review the quoted price before commencing or completing the work.

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Additional work requested outside the agreed service may incur an additional charge. We will discuss this with you before carrying out significant additional work wherever reasonably possible.

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4. Bookings

Bookings are confirmed once the required details have been provided and the appointment has been agreed with C&E Ocean Breeze.

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Customers are responsible for providing accurate information regarding the property, access arrangements and cleaning requirements.

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For regular cleaning services, appointments will generally continue on the agreed weekly or fortnightly basis unless cancelled or changed by either party.

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5. Cancellations & Rescheduling

We understand that plans can change. We ask customers to provide as much notice as possible if they need to cancel or reschedule an appointment. Where insufficient notice is provided, a cancellation charge may apply depending on the circumstances and the amount of preparation or time allocated to the booking.

 

For regular cleaning customers, repeated late cancellations may result in the regular cleaning arrangement being reviewed or terminated. Any cancellation charges will be communicated to the customer before being applied.

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6. Access to the Property

Customers are responsible for ensuring that the property is accessible at the agreed appointment time. Where keys, access codes or other entry arrangements are provided, customers must ensure that the information supplied is accurate. 

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If we are unable to gain access to the property at the agreed time, the appointment may be treated as a cancellation and a charge may apply.

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Keys provided to C&E Ocean Breeze will be handled with reasonable care and will not be labelled with the customer's address wherever reasonably possible.

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7. Alarms & Security

Customers must provide any necessary instructions for alarms, gates, entry systems or other security arrangements before the appointment.

 

C&E Ocean Breeze cannot be held responsible for delays or costs resulting from incorrect or incomplete access information supplied by the customer.

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8. Cleaning Products & Equipment

Where agreed, C&E Ocean Breeze may provide cleaning products and equipment. Customers should inform us before the appointment of any allergies, sensitivities or specific product requirements that may affect the cleaning service.

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We will take reasonable care when selecting and using cleaning products. Customers should advise us of any surfaces, materials or finishes that require specialist products or particular care.

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9. Fragile or Valuable Items

Customers should inform us of any particularly fragile, valuable or delicate items before cleaning begins.

 

Where appropriate, customers may be asked to move or secure valuable, fragile or personal belongings before the cleaning service.

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We will take reasonable care when working in your property but cannot accept responsibility for damage to items that are inherently fragile, unstable, defective or improperly installed.

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10. Existing Damage

Customers should inform us of any existing damage, defects, stains, mould, water damage or other issues that may affect the cleaning service.

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C&E Ocean Breeze cannot be held responsible for pre-existing damage or deterioration.

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11. Stains & Specialist Cleaning

While we will always make reasonable efforts to achieve the best possible result, we cannot guarantee the removal of every stain, mark, odour or build-up.

 

Some stains or damage may be permanent or may require specialist treatment. We will not use aggressive cleaning methods that could risk damaging a surface simply to remove a stain.

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12. Builder & New Build Cleaning

Builder and new build cleans can involve significant quantities of dust, construction residue, adhesive, paint, grout or other materials.

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Where construction work is incomplete or other trades are still working on the property, additional cleaning may be required.

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The customer is responsible for ensuring that the property is sufficiently ready for cleaning and that any hazardous materials or construction-related risks have been removed or made safe before our arrival.

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Additional visits or work required due to ongoing construction or excessive building residue may incur additional charges.

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13. End of Tenancy Cleaning

End of tenancy cleaning is intended to provide a thorough clean of the property. However, we cannot guarantee that a landlord, letting agent or third party will consider the property to meet their own individual standards.

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We cannot be held responsible for deductions from a tenancy deposit or disputes between landlords and tenants.

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Where specific requirements have been provided by a landlord or letting agent in advance, customers should provide these to us before the booking.

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14. Customer Responsibilities

Customers are responsible for:

• Providing accurate information when requesting a quote

• Providing safe access to the property

• Informing us of any relevant hazards or special requirements

• Securing valuable and fragile belongings where appropriate

• Ensuring water and electricity are available where required

• Providing any necessary access, alarm or parking information

• Informing us of any areas or items requiring particular care

 

15. Pets

Customers should inform us if pets are present at the property.

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Where necessary, customers may be asked to secure pets in a separate area while cleaning takes place, particularly where this is required for the safety of the pet, customer or cleaner.

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16. Health & Safety

We reserve the right to refuse or stop work where we believe the working environment presents a significant health or safety risk.

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This may include exposure to hazardous substances, unsafe structural conditions, aggressive animals, excessive infestation or other dangerous circumstances.

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Where work cannot safely be completed, the customer will be informed as soon as reasonably possible.

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17. Payment

Payment terms and accepted payment methods will be confirmed at the time of booking.

Invoices must be paid within the agreed payment period.

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We reserve the right to suspend future cleaning services where outstanding invoices remain unpaid.

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18. Damage or Loss

We will take reasonable care when cleaning your property.

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If you believe that damage has occurred as a direct result of our services, you should notify us as soon as possible and provide details of the issue.

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We may request photographs, information or other evidence to assist with investigating the matter.

C&E Ocean Breeze will not be responsible for damage caused by pre-existing defects, poor-quality materials, faulty installations, normal wear and tear or circumstances outside our reasonable control.

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19. Complaints

We aim to provide a high standard of service and want our customers to be happy with the work carried out.

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If you are unhappy with any aspect of the cleaning service, please contact us as soon as possible so that we can discuss the issue and, where appropriate, arrange a suitable resolution.

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Where a complaint relates to the standard of cleaning, we may offer an opportunity to return and address the specific areas of concern.

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20. Right to Refuse Service

C&E Ocean Breeze reserves the right to refuse or terminate a cleaning service where:

• The property presents an unreasonable health or safety risk

• Abusive, threatening or inappropriate behaviour is directed towards our staff

• The customer provides misleading information about the property or work required

• Payment remains outstanding

• We are asked to carry out work that we consider unsafe or inappropriate

 

21. Photography

Where appropriate, C&E Ocean Breeze may request permission to take photographs of completed cleaning work for quality control or marketing purposes.

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No photographs showing identifiable personal information or private belongings will be used for marketing without the customer's permission.

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22. Privacy

Any personal information provided to C&E Ocean Breeze will be handled responsibly and used only for purposes connected with providing our services, communicating with customers and managing bookings and payments.

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For further information, please refer to our Privacy Policy.

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23. Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

Subject to this, C&E Ocean Breeze will not be liable for indirect or consequential loss arising from the provision of cleaning services.

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24. Changes to These Terms

We reserve the right to amend these Terms & Conditions from time to time.

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The version published on our website will be the current version applicable to our services.

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25. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

 

C&E Ocean Breeze
Phone: 07709 917892
Email: ceoceanbreeze@gmail.com

Serving Hertfordshire, Essex & London.